Refund policy
U.S. RETURNS & EXCHANGES POLICY
We design high-quality pieces for you to love and wear season after season. In the off chance that your item(s) did not work out this time, we accept returns on items not marked final sale within 14 days of receipt in original condition and with tags attached. Refunds for all transactions will be issued to the original form of payment. Items purchased at Final Sale are not eligible for return or exchange. Please note, a $10 restocking fee will be deducted from your return amount. A.L.C. gift cards are non-refundable. If you have any questions about an outstanding order, please email us at assistance@alcltd.com.
For a refund of the item(s), less any shipping costs, returns must be postmarked within 14 days of the delivery date and must be unworn, unaltered, unwashed, and with all manufacturers tags attached. Any special packaging, accessories, or attachments that were included with your item(s) must also be returned. Refunds will be made in the original form of payment. In addition, any credit for gift returns will be issued to the original purchaser. Only items purchased from www.alcltd.com will be accepted for return.
RETURNS OF IN-STORE PURCHASES
We gladly accept full price, new, unworn and unused merchandise with original tags for a refund or exchange within 7 DAYS of purchase with original store receipt. SALE PURCHASES: All marked down items are ineligible for refund or exchange.
HANDBAG RETURNS
Please note that Handbag returns must include original dust bag and any small attachments or accessories originally included with the item.
FOOTWEAR RETURNS
Please note that Footwear returns must include original dust bag and must be packaged in a separate shipping box with the actual Footwear box inside (please do not attach your return shipping label to the manufacturer’s box).
SWIMWEAR RETURNS:
All Swimwear returns must have tags still attached and any protective linings intact.
U.S. SALE PURCHASES POLICY
Items purchased on sale are Final Sale and therefore not eligible for return or exchange. No exceptions. Additionally, no promotion codes can be applied to the sale items. ALC does not extend price adjustments or partial refunds on orders made prior to the promotion. Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been backordered or if there are any other issues with your order. For more assistance, please contact assistance@alcltd.com with any questions or concerns Monday - Friday, 8am - 4pm PST.
U.S. EXCHANGES POLICY
We are pleased to offer EXCHANGES on full priced purchases depending on availability.
We accept exchanges on full-price items within 14 days of receipt in original condition and with tags attached. Any special packaging, accessories, or attachments that were included with your item(s) must also be returned. Only items purchased from www.alcltd.com will be accepted for exchange. Any remaining balance refund from an exchange order will be issued to the original form of payment. In addition, any credit for gift returns will be issued to the original purchaser. Items purchased at a discount are Final Sale and ineligible for exchange.
Please note, there is no restocking fee associated with an Exchange order. A.L.C. gift cards are non-refundable. If you have any questions about an outstanding order, please reach out to our customer service team at assistance@alcltd.com or at +1 909-361-3238
U.S. EXCHANGES INSTRUCTIONS
Our exchange process is convenient and easy.
Step 1- Enter the order number and zip code that was used to make your purchase. Follow the options to begin the return process. You will have to option to select "Shop Now," and from there, you can select the new size that you'd like to place an exchange order for. From there, you complete the steps of the return/exchange process, and get your pre-paid return label and RA#.
Step 2 –Pack your item(s) in their original packaging along with the return form that was included with your order.
Step 3 – Attach your pre-paid shipping label and drop it off at your nearest location.
Step 4- Await the new order to be processed and shipping by A.L.C. We will send you an email once your exchange order has been shipped and delivered, along with email notification when the return has been received and processed.
U.S. RETURN INSTRUCTIONS
Our return process is convenient and easy.
Step 1- Enter the email address that was used to make your purchase. You will then receive an email in your inbox to initiate the process by clicking “Start a return”. Follow the options to begin the return process and get your pre-paid return label and RA#.
Step 2 –Pack your item(s) in their original packaging along with the return form that was included with your order.
Step 3 – Attach your pre-paid shipping label and drop it off at your nearest location.
Step 4- We will send you an email once the return has been received and processed.
U.S. PAYPAL RETURNS
If PayPal was used as your method of payment, we will refund your order according to our policy with the following exceptions:
1. If you would like a refund back to your PayPal account, your merchandise must be returned to alcltd.com. Once processed, your refund should be posted in your PayPal account within 24 hours of receiving the refund confirmation email.
2. If you need to make an exchange for a different item, color or size, please return your item for refund and place a new order for the preferred item. A credit for standard ground shipping can be provided upon shipment of your new order by contacting Customer Service at assistance@alcltd.com.