shipping policy

returns & exchanges

FAQs

Terms & Conditions

Accessibility

SMS Service

United States Only

FedEx Ground: $10.00 on orders less than $150.0, free for orders greater than $150.00
FedEx 2nd Day: $19.95 
FedEx Overnight: $34.95
Local Delivery: $25.00

Please note:
All express orders placed before 10 AM PST/ 1 PM EST will ship out the same business day, if order comes in after it will be shipped out the next business day. Please note, orders placed on Saturday and Sunday will be shipped next business day.

Local delivery is offered to Los Angeles residents only within a 25 mile radius from 90014. Orders placed before 10 AM PST will be delivered same business day, if order comes in after it will be delivered next business day.

*FREE SHIPPING:

Merchandise ordered from www.alcltd.com is eligible for Free Standard Ground Shipping if delivered within the continental USA. We currently do not offer shipping to Puerto Rico or any US territories. Offer valid on in-stock A.L.C. brand merchandise only and for delivery only to Fed Ex Ground shipping deliverable addresses as determined by Fed Ex. At this time, delivery to P.O. Boxes and military addresses are excluded from this offer. Actual delivery times may vary. Not valid at any A.L.C. retail stores. Not redeemable for cash. Not valid with any other promotions, offers or discounts. Offer subject to change at any time without notice.


Returns Policy:


We want you to love your item(s), but in the off-chance that you don’t, we accept full price product returns. Please note a $10 restocking fee will be deducted from your return amount.

Please note that in response to COVID-19 safety measures our return window has been extended to 30 days to accommodate delays. If you have any questions about an outstanding order, please email us at assistance@alcltd.com and we’ll be here to help.

For a refund of the item(s), less any shipping costs, returns must be postmarked within 30 days of the delivery date and must be unworn, unaltered, unwashed, and with all manufacturers tags attached. Any special packaging, accessories, or attachments that were included with your item(s) must also be returned. Refunds will be made in the original form of payment. In addition, any credit for gift returns will be issued to the original purchaser. Only items purchased from www.alcltd.com will be accepted for return.

Handbag Returns: Please note that Handbag returns must include original dust bag and any small attachments or accessories originally included with the item.

Footwear Returns: Please note that Footwear returns must include original dust bag and must be packaged in a separate shipping box with the actual Footwear box inside (please do not attach your return shipping label to the manufacturer’s box).

Sale Purchases: Items purchased on sale are Final Sale and therefore not eligible for return or exchange. No exceptions. Additionally, no promotion codes can be applied to the sale items. ALC does not extend price adjustments or partial refunds on orders made prior to the promotion. Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been backordered or if there are any other issues with your order. For more assistance, please contact assistance@alcltd.com with any questions or concerns Monday - Friday, 9am - 1pm PST.

Exchanges: We are pleased to offer exchanges only on full priced purchases depending on availability. Please reach out to our customer service team at assistance@alcltd.com or at +1 909-361-3238

Return Instructions:

Our return process is convenient and easy. 

Step 1- Click here and enter the email address that was used to make your purchase. You will then receive an email in your inbox to initiate the process by clicking “Start a return” .Follow the options to begin the return process and get your pre-paid return label and RA#.

Step 2 –Pack your item(s) in their original packaging along with the return form that was included with your order.

Step 3 – Attach your pre-paid shipping label and drop it off at your nearest location. 

Step 4- We will send you an email once the return has been received and processed.

Paypal Returns:

If PayPal was used as your method of payment, we will refund your order according to our policy with the following exceptions:

1. If you would like a refund back to your PayPal account, your merchandise must be returned to alcltd.com. Once processed, your refund should be posted in your PayPal account within 24 hours of receiving the refund confirmation email.
2. If you need to make an exchange for a different item, color or size, please return your item for refund and place a new order for the preferred item. A credit for standard ground shipping can be provided upon shipment of your new order by contacting Customer Service at assistance@alcltd.com.

Where are you located?
We're located in Downtown Los Angeles, CA.

How do I subscribe/unsubscribe to A.L.C. emails?
To subscribe, simply click the subscribe link on the bottom of website page. Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of all of our emails.

Do I have to register for an account to place an order?
No. We do not require customers to register for an account to place an online order. You are welcome to check out as a Guest.

How do I register for an account?
To register for an account, you will need to have a valid email address and choose a password. To begin, click here.

Why should I register for an online account?
Registering for an account provides many benefits. Upon registration you are enabled to: check out faster, review your past order history, save frequently used address information, and save items to a wish list.

What if my account information changes?
If your account information changes, you can simply sign in and edit your information. This includes the ability to change your sign in email and password. To sign into your account, click here.

Welcome to www.jasonwustudio.com ("Site")! This Site is offered and controlled by Jason Wu, LLC (“Jason Wu”, “we”, or “our”). By accessing and/or using our Site and by acquiring merchandise from our Site you agree to be bound by these Terms and Conditions, our Privacy Policy, Return Policy, Shipping Policy, Promotion Policy and other provisions and policies associated with your use of our Site and the acquisition of merchandise (collectively “Agreement”).

PLEASE READ THE TERMS OF THE AGREEMENT CAREFULLY. BY PURCHASING MERCHANDISE, ACCESSING AND USING OUR SITE YOU ACKNOWLEDGE THAT YOU ARE THE AGE OF MAJORITY AND AGREE TO BE BOUND TO THE TERMS OF THIS AGREEMENT.

1. OVERVIEW
You can purchase merchandise, learn about promotions, sign up for our newsletter and communicate with us through the Site. Certain features of the Site require you to create an account. To register you must create a user account by providing a valid email address and creating a unique password “Account”. When you acquire merchandise as a guest or through your Account you warrant that all information used in connection with the Site and acquisition of merchandise is accurate and true. You are solely responsible for: (i)maintaining the confidentiality of your user name and password; (ii)ensuring all information used in connection with the Site is accurate and current; and (iii)any activity you conduct through your Account, whether by you or someone else. You must immediately notify us of any unauthorized use of your Account. We reserve the right, in our sole discretion, to terminate or suspend your Account.

2. PURCHASING PRODUCTS
You must provide us with your full legal name, an active telephone, a valid credit card and current address to purchase products through Site. All payments are processed by Authorize.net and are subject to the following provisions. We will send you a confirmation email confirming that your order has been processed and that payment was received and will promptly ship products to the address designated within our approved domestic shipping requirements.

3. ORDER RESTRICTIONS AND RISK OF LOSS
Merchandise acquired from us is not intended for re-sale. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. The risk of loss for purchased product(s) passes from us to you as soon as we provide the carrier the purchased product(s). As a result, you will need to file claims directly with the carrier for any loss or damages that occurred while the purchased product(s) were in the possession of the carrier. You can check the status of your order by emailing customercare@jasonwustudio.com.

4. PROMOTIONS
From time to time we may make sweepstakes, contests, or other promotions available through our Site (“Promotion”) that require you to register and/or accept the terms and conditions associated with the same. Please review the applicable rules, terms, and/or disclaimers that govern each Promotion and understand that participation is your unconditional agreement and acceptance thereto.

5. RETURNS AND EXCHANGES
All returns are subject to our return policy located here.

WEBSITE ACCESSIBILITY

A.L.C’s goal is to permit customers to successfully gather information and conduct business through our website, including individuals with visual impairments that use screen readers to view the website.

The website has been manually reviewed by a visually impaired individual and A.L.C has taken other steps and is devoting resources to promote website accessibility.

If you have difficulty accessing features or functions on this website, email us at assistance@alcltd.com and we will work with you to provide the information you seek and/or call our customer service line at +1 909 361 3238.
.

A.L.C LLC's Policy on Website Accessibility
A.L.C is committed to providing equality of opportunity to persons with disabilities, including equal access to its website.

This policy is a living document that will change over time as IT changes. Ample opportunities for education and communication will occur whenever changes to the policy take place.
.

Policy Statement
A.L.C commits to ensuring equal access to its website.
• Use web page designs that are consistent with the W3C’s Web Content Accessibility Guidelines 2.0 (WCAG) Level AA. The goal for A.L.C is to be reasonably compliant with WCAG 2.1 Level AA.
• Disseminate electronic documents and multimedia on web pages that are consistent with this policy.
.

Applicability
Official web pages and associated web-based applications.

Web Page Requirements
• All new and revised web pages, website templates, and website themes published on or after the effective date of this policy will reasonably comply with WCAG 2.1 Level AA.
• On a periodic basis, A.L.C will review its website for compliance with this policy.

Complaints
Please be aware that our efforts are ongoing. Complaints regarding accessibility of A.L.C’s Web pages should be directed to assistance@alcltd.com.

The ALC mobile message service(the "Service") is operated by ALC Ltd. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.By consenting to ALC Ltd SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ALC Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ALC Ltd]. Your participation in this program is completely voluntary.We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (844) 926-3616. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ALC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (844) 926-3616 or email assistance@alcltd.comWe may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy https://alcltd.com/pages/terms-policy